Customer policy

Refunds, cancellations, and delivery

Effective September 26, 2026

Each $3.99 USD purchase provides online access to one digital book. Beyond Books does not add tax at checkout. There are no physical returns and no subscription to cancel.

Before payment

You may leave Stripe Checkout before confirming payment. You will not be charged, and no book access will be granted.

After payment

A completed digital purchase cannot be canceled. We provide a full refund for a duplicate or incorrect charge, failure to deliver the purchased access, or a persistent technical problem that prevents use and cannot be resolved through support.

For any other refund request, email us within 14 calendar days of purchase. We review these requests individually. A refund is not normally available solely because a purchaser changed their mind after accessing the paid portion of a book, except where applicable law requires otherwise.

How to request a refund

Email flooflogic@gmail.com with the book title, purchase email, purchase date, and reason for the request. Never send full card details. We aim to respond within two business days.

Approved refunds

Approved refunds are returned to the original payment method through Stripe. Banks and card issuers generally take 5–10 business days to post a refund after it is issued. Refunded access may be removed from the purchaser's account.

Disputes

Please contact us first about any payment or access problem so we can investigate and try to resolve it. This policy does not limit rights provided by applicable consumer law or a card issuer.